Sometimes it’s best just to keep quiet.
Web chat has been one of the most rapidly adopted contact centre technologies of recent years. Today it supports customer service in 30.7% of organisations and sales in 29.7%. And the number is increasing daily with a lot of brands offering it all the time, on every webpage for any query! (See this bag of Shhhhhh! … It’s got your name on it)
Customers prefer to use web chat as it’s free, quick, simple to use and anonymous. But as a standalone technology, offering web chat willy-nilly can actually defeat the purpose of having it in the first place and have a huge cost and time implication on resources.
In this free whitepaper, learn how to get web chat right by replacing casual chatter with purposeful conversations that deliver positive results.
Or if you'd like to learn how Synthetix can help your company specifically, you can contact us here