With 9 out of 10 customers feeling strongly about customer service before booking, it might be time to evolve your online customer service strategy by investing and implementing the right online customer service technology to meet their expectations consistently across all channels.
Your ‘24/7/365 connected’ customers, are more informed and more empowered in real-time - expecting not only to book online at any time, but to self-serve and connect to operators through channels of their choice. They expect the same level of customer service during peak periods, as during the quieter off-peak season.
Recent survey results revealed that leisure/travel customers prefer new methods of online customer service to more traditional methods such as picking up the phone. By not investing in the right online customer service technologies to answer questions about a flight, hotel booking, and baggage allowance or travel itinerary can impact more than just your star rating.
In this whitepaper we will look at the latest demands by leisure/travel customers for new methods of online customer service.
Or if you'd like to learn how Synthetix can help your company specifically, you can contact us here