The half day event demonstrated to businesses how they could transform their online customer experience through a compelling omni-channel strategy which included Peter McKean giving exclusive top tips on the effective deployment of Virtual Agents. Expert, Luke Todd from Gumtree shared his insights about the inevitable disruptive impact of social contact channels and how Gumtree overcame and tackles these challenges.
Attendees enjoyed the interactive workshops which helped them to discover, discuss and predict future challenges and successes of effective online customer service delivery.
Lunchtime was spent networking over scrumptious food, in this relaxed environment with access to the speakers and other experts within the industry.
Adam Ashcroft, Marketing Director of Synthetix said “The feedback from those who came along has been fantastic. We are looking forward to our next event as it’s clear that the rapid advances in technology, and Virtual Agents , have even the most seasoned customer experience professionals enjoy the insight and re-education into opportunities to deliver great customer experiences across multiple contact channels.”