The bot phenomenon, gold rush

Or losing its sparkle?

Advantage Customer Experience

Get Your Competitive Game On

Standing Still Is Going Backwards

Customer Experience Manifesto

You Better Get This Party Started

Have Some Digital Cake On Us

Synthetix Selected as Finalists

Digital Self-service Innovation Awards 2017

Virtual Agents, Chatbots and New Social Media Channels

To Bot or Not Event

Virtual Agents

Hype or Business Genius

The politics of creating exceptional customer service

The campaign for better service

Dont go breaking my heart

Enchanting customers to fall for your business