Why choose Synthetix?

We know that there are other customer self-service vendors, but we think you'll love our products and services.

Here are eight key differentiators between Synthetix and the competition.

		Value for Money Our 'knowledge everywhere' philosophy maximises the value of your knowledge-base investment, working your FAQs harder than single-purpose self-service products. And with new channels being added all the time, you can be confident of great ROI.
		Fairness We think traditional customer self-service software 'pay per visitor' billing is unfair. Our model is based on the amount of data in your knowledge-base - something you control, so there are no unwanted bills when you experience those seasonal spikes in visitor levels.
		Trust Synthetix is the only online customer service vendor to have been awarded both ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems). Our accreditation to these international standards demonstrates our dedication to quality and to keeping your data safe.
		Innovation Synthetix is an innovator in online customer service, building features such as knowledge-base auto-suggest and contextual banner ads before they became industry standard. Choose us and your customer service software will always be cutting edge.
		Experience There's no substitute for it. Synthetix has been deploying class-leading web self-service for our clients for more than 10 years. No one knows more about building, delivering and maintaining quality knowledge-bases than us.
		Service We're fanatical about supporting customers. If you're used to dealing with suppliers that just send you an annual bill, try Synthetix - our team will work with you throughout the year to understand your business and optimise your customer self-service.
		Revenue Generation Most web self-service promises to reduce customer service costs, but Synthetix is proven to create new sales, too. With escalation to live chat, banner ads and goal-driven Virtual Agents, Synthetix will up-sell and cross-sell your products and services.
		Lex Parsimoniae Also known as Occam's Razor. Simplicity runs through Synthetix like DNA. We don't burden our software with features no one needs - we concentrate on building robust solutions that our clients love, so you won't pay for functionality you don't want.