Additional Services

Additional customer service solutions that maximise your Synthetix knowledge-base.

These optional customer service solutions add value to your Synthetix knowledge-base product, helping you to deliver high-quality knowledge across more customer channels.

Synthetix is committed to delivering excellent value for your knowledge-base investment, covering every customer touchpoint, so if there is a service you require that you don't see here, just get in touch.

		RSS feeds / SEO Publish comprehensive feeds of the most popular FAQs that customers ask, anywhere on your website, driving additional, proactive engagement with Synthetix web self-service and assisting with search engine optimisation.
		Knowledge Widgets Franchise your FAQ traffic to third-party websites with a Synthetix Knowledge Widget. Branded to your corporate look and feel and completely hosted on our resilient, scalable cloud platform, Knowledge Widgets allow your top FAQs to appear on partner sites.
		Banner AdvertisingUnlock the revenue-generation potential of faqtAgent and smartAgent web self-service solutions with contextual banner adverts. Contextual ads receive higher click-through rates, which translates into increased up-sell and cross-sell potential.
		XML integration Our XML API enables your developers to build full Natural Language applications on the Synthetix platform. Our clients have built native mobile Apps, amalgamated Synthetix FAQ results with CRM and added FAQ suggestions to their search engine.
		Knowledge Maintenance Let Synthetix manage and optimise your knowledge-base for you. Our Knowledge Engineers will analyse interaction logs daily and perform optimisations to incrementally improve the quality of your knowledge-base, delivering the best possible customer experience.