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Synthetix on Twitter
When things go wrong - do you have an online communication strategy in place to keep customers up-to-date? Blog -
Tue, 14 May 2013 13:31:04

Synthetix Blog: Exceeding customer expectations during a travel crisis - self-service is key. #custserv #custexp
Tue, 14 May 2013 09:33:55

Synthetix celebrates 12 years as technology innovators - providing award-winning multi-channel #custserv solutions.
Tue, 14 May 2013 08:41:22

Blog: The impact inconsistent customer service has on customer satisfaction. #custserv #custexp
Wed, 01 May 2013 14:21:00

Latest Forrester research shows that adoption of online #custserv channels, such as web self-service is exploding:
Wed, 01 May 2013 12:03:13

Synthetix achieves another quality standard - ISO 27001 certification - via@CallCentreWeek #callcentre #custserv
Wed, 01 May 2013 10:19:52

News Centre

Our latest web self-service and knowledge-base deployments.

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Synthetix achieve ISO 27001 (Information Security Management Systems) accreditation »
21 April 2013
Benenden Health Launch Multi-Channel Customer Service From Synthetix »
6 February 2013
Join Synthetix at Travel Technology Europe 2013 »
10 December 2012
Synthetix achieves ISO 9001 Quality Mark »
28 November 2012
Citizens advice bureaus across the UK adopt knowledgeAgent for energy saving tips and help »
25 October 2012
Foreign and Commonwealth Office launch live chat service from Synthetix »
3 September 2012
New application of online knowledge-base for Yorkshire Building Society »
24 August 2012
Synthetix customer service solution helps water utilities deal with a 300% increase in web self-service traffic »
12 June 2012
Unique knowledge-base application for Ben and Jerry’s ice-cream »
30 May 2012
New online knowledge-base and FAQ software for Mark Warner Holidays »
16 May 2012
Frequently asked questions software reduces call and emails for exam paper markers at Pearson »
14 May 2012
A web self-service knowledgebase provide customer insights for Southern Water »
9 May 2012
Full suite of customer service support software for Welsh Water. »
17 April 2012
Synthetix contact centre solutions reduce call times and improve customer service for new energy saving advice line »
2 April 2012
Veolia Water invest in faqtAgent customer care software from Synthetix »
30 March 2012
Wessex Water provide exceptional customer service and top league tables »
20 March 2012
Another Unique Virtual Customer Service Assistant For Morrisons »
28 February 2012
Live Chat Application To Improve Online Customer Service For Welsh Water »
12 January 2012
Live Chat Software For Leeds Metropolitan University Website »
8 December 2011
Airmiles becomes Avios with a new set of content and a new look »
22 November 2011

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Customer Service Trends
Online Customer Service Infographic
Web is now the primary channel for Customer Service, overtaking voice. Our new infographic pinpoints the key trends you need to be aware of.

Synthetix in 60 seconds
Synthetix in 60 seconds
Got a minute? Watch our short video, introducing Synthetix and our "Knowledge Everywhere" philosophy.

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