New online knowledge-base and FAQ software for Mark Warner Holidays16 May 2012
Mark Warner holidays has launched a new website and implemented a Synthetix online knowledge-base and faqtAgent as part of the relaunch. Synthetix faqtAgent was deployed in record time, prior to the busy summer holiday period.
Mark Warner will use Synthetix knowledge base software to create a centralised source of customer service information to provide a consistent message. The online knowledge-base will initially be used as a web self-service tool to deliver fast, consistent, accurate answers to customer service enquiries. Future plans include extending the Synthetix knowledge-base across other service channels.
The new website and faqtAgent can be found at www.markwarner.co.uk. Customers can click on the 'help' button at the top of each page and the faqtAgent apears as a lightbox.
Find out more about faqtAgent and download a datasheet here.
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Synthetix delivers "knowledge everywhere" through an award-winning suite of multi-channel online customer service applications that enable organisations to publish searchable FAQ content on the web, social networks, mobile devices and in call-centres, with live agent chat completing the loop. Celebrating 10 years of business, Synthetix is both ISO 9001 and ISO 27001 accredited and recognised globally as a leading vendor of customer service solutions.
Adam Ashcroft, Synthetix.
Tel: +44 (0)1223 393508