Full suite of customer service support software for Welsh Water.17 April 2012
Following a competitive tender with two other multi-channel customer service support software vendors, Synthetix has successfully retained Welsh Water as a client. Indeed, Welsh Water have signed a three year contract to receive the entire Synthetix product portfolio.
Work has started with the re-launch of the customer facing tool from a smartAgent to a faqtAgent with further rollout of Synthetix liveChat software. Over the coming weeks and months, Welsh Water will be deploying knowledgeAgent in the call centre, formAgent, mobileAgent and socialAgent.
Synthetix web self-serve products deflect 25% of calls and emails from call centres for its clients. Find out more about Synthetix multi-channel customer service software.
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Synthetix delivers "knowledge everywhere" through an award-winning suite of multi-channel online customer service applications that enable organisations to publish searchable FAQ content on the web, social networks, mobile devices and in call-centres, with live agent chat completing the loop. Celebrating 10 years of business, Synthetix is both ISO 9001 and ISO 27001 accredited and recognised globally as a leading vendor of customer service solutions.
Adam Ashcroft, Synthetix.
Tel: +44 (0)1223 393508