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If your organisation supports customers, you know how costly and difficult it can be to meet their high expectations. Synthetix smartAgent offers a complete solution for providing online sales and support information, allowing customers to self-serve at low cost (compared to other methods of providing customer service), reducing traffic to your contact centre and delivering excellent return on investment.
SmartAgent is a Virtual Agent - an intelligent knowledge-base, queried via natural language from your website. Asking questions and expecting answers is a simple, straightforward conversational transaction that we all learn at a young age - and that makes smartAgent simple to use, with no learning curve and minimal knowledge of computers required. To encourage a conversational dialogue, smartAgent is often implemented with a friendly face which offers an appealing human element rarely found in online interactions.
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Answer questions about your organisation and its products or services. Guide users through a difficult sales process. Capture a few financial details and generate a quote on a loan or recommend a mortgage. Whatever you want to do, smartAgent handles it end-to-end, unlike other automated support tools which typically answer simple FAQs only.
To try smartAgent for yourself, have a chat with Jean, then contact us directly to talk more about your knowledge management requirements and to discuss an in-context demo just for your organisation.
It's the most cost-effective way to handle customer service.
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