Multi-channel online customer service software from Synthetix

Intelligent, searchable FAQs for your website »
Reduce inbound calls and e-mails by 25% with faqtAgent for web, mobile and social channels. Smart customer service software that lets customers self-serve answers to common questions.

Fast knowledge-base access for call-centre agents »
Synthetix knowledgeAgent is a knowledge-base of articles and documents which helps agents serve customers quickly and accurately, slashing training times and average cost per call.

Virtual Agents for engaging customer experiences »
Support customers better with smartAgent - a friendly automated character which responds to natural questions with answers from your knowledge-base, cutting the cost of customer service.

Live web chats with knowledge integration »
Achieve up to 15% higher conversion rates with liveChat, the proactive web chat software for your call-centre agents with Synthetix knowledge-base integration and easy deployment.

Instant FAQ suggestions for all your web forms »
Deflect e-mails using knowledge-base content before they reach your call-centre with formAgent, raising customer satisfaction and lowering call-centre costs.

Extend the reach of your Synthetix knowledge-base »
Add FAQ search to mobile apps, build a real-time FAQ page or integrate with CRM. Work your knowledge-base harder with optional services like XML APIs, RSS feeds and widgets.