Fast knowledge-base access for call-centre agents »
Synthetix knowledgeAgent is a knowledge-base of articles and documents which helps agents serve customers quickly and accurately, slashing training times and average cost per call.
Virtual Agents for engaging customer experiences »
Support customers better with smartAgent - a friendly automated character which responds to natural questions with answers from your knowledge-base, cutting the cost of customer service.
Extend the reach of your Synthetix knowledge-base »
Add FAQ search to mobile apps, build a real-time FAQ page or integrate with CRM. Work your knowledge-base harder with optional services like XML APIs, RSS feeds and widgets.
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Synthetix 2012 Consumer Survey