6 August 2010: Synthetix has launched a fifth Virtual Agent into the Water Utilities sector for Yorkshire Water. Visitors to www.yorkshirewater.com can click on "Ask me a question" and are greeted by a smartAgent who is a virtual version of one of the existing customer care team selected at random.
23 July 2010: Each year, Gartner identifies Cool Vendors in key technology areas and publishes a series of research reports highlighting these innovative vendors and their products and services. Synthetix has been awarded “Cool Vendor” status in CRM Customer Service for 2010.
12 July 2010: Yorkshire Building Society has launched a new online customer service system provided by Synthetix. We originally provided a virtual agent deployment on the mortgage section of the site in 2005 and have now launched our interactive FAQ product, faqtAgent across the whole site.
6 May 2010: Synthetix has successfully deployed another smartAgent into the Travel and Tourism sector for Low Cost Holidays. Visitors to www.lowcostholidays.com click on the Help & Information tab and are connected with a smartAgent which is there to answer queries twenty-four hours a day, seven days a week.
24 March 2010: Synthetix has launched a multilingual Virtual Agent, its fourth deployment into the Water Utilities sector for Dwr Cymru Welsh Water. The company provides water supply and sewerage services to over three million people living and working in Wales and some adjoining areas of England...
7 December 2009: Lincolnshire County Council has launched a new online customer service system provided by Synthetix. If citizens want answers on children’s services any time, any place then they "Ask Alex". The technology is a new feature which answers questions put to a virtual person on aspects of child care.
