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This infographic explores why the picture for utilities remains fluid and volatile despite the overall decrease in complaints.
A whitepaper outlining the current state of AI and its future.
Discover where live chat has the biggest impact and why so many brands are still not using this powerful tool in the right way.
5 Online Customer Service Myths debunked in this whitepaper
Reporting on the latest demands by leisure/travel customers for new methods of online customer service