The web self-service and knowledge-base specialists.
Synthetix creates award winning customer service and knowledge-base software that engage your audience via the web, mobile phones and social networks - reducing e-mail and voice traffic to your call-centre by at least 25%.
We've worked with some of world's best known brands, transforming their online customer service and enabling millions of great customer experiences.
We believe that delivering knowledge is key to customer satisfaction, anticipating and directly answering your customers' queries before they are forced to escalate to channels such as e-mail and voice.
Meeting customer expectations isn't easy - there has never been more channels over which your customers will expect to get in touch and to ensure you maintain high levels of satisfaction and engagement, the information you make available on the web, in your call-centre and in high-street branches must be consistent.
Our knowledge-base software helps you achieve this. Hosted on a scalable, secure cloud platform, Synthetix delivers customer service solutions to any customer touchpoint from a single, channel-agnostic repository.
Founded in 2001, we've been a leading innovator in online customer service and knowledge-base software for more than 10 years. Here's why we're different from some of the other vendors out there.
Synthetix is ISO9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems) accredited. These are internationally recognised standards for business quality and security that focus on continuous improvement. They are supported by the UK Government and have only been awarded to around five percent of UK businesses. Synthetix continuously monitors quality of delivery and the security of client data, with a dedicated team focusing on maintaining the high standards our customers have come to expect.
Planning to invest in online customer service?
Sign up for one of our interactive web briefings or simply get in touch - we'll tell you more about our "Knowledge Everywhere" philosophy and how we help organisations like yours deliver better online customer service.