Synthetix | Multi-channel web self-service

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Synthetix

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CUSTOMER SERVICE SOFTWARE
FaqtAgent
SmartAgent
FormAgent
KnowledgeManager
LiveChat

Synthetix

ADDITIONAL SERVICES
RSS Feeds / SEO
Knowledge Widgets
Banner Ads
XML integration
Knowledge Maintenance

Synthetix

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About Synthetix
Why choose Synthetix?
The Synthetix Blog
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News Centre
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Synthetix

CONTACT US
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Synthetix

Synthetix is a provider of multi-channel customer service software which enables your customer to self-serve answers to their questions via the web, mobile phones and social networks such as Facebook. Synthetix also provides a cloud-hosted, call-centre knowledge-base through which agents rapidly search for answers to customer queries. Completing our suite of complementary solutions, Synthetix offers a seamless live-chat capability which connects customers with your call-centre for a one-to-one dialogue.

Synthetix has been a class-leading customer service software company for over 10 years. If you would like a demonstration of our software, you can contact us here.

Copyright © 2011, 2012 Synthetix Ltd.

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	Customer Service Software

	FaqtAgent » Intelligent FAQ self-service software for websites, social networks and mobile.

	SmartAgent » The Virtual Agent that understands natural language questions.

	FormAgent » Deflect inbound e-mail by adding intelligent FAQ search to your web forms.

	KnowledgeManager » A lightning-quick knowledge-base for call-centre agents, HR or internal use.

	LiveChat » Offer your customers live support with seamless, one-to-one web chat.


	Additional Services

	RSS feeds / SEO » Embed your most popular FAQ links straight into your website.

	Knowledge Widgets » Franchise a subset of your FAQ content out to partner websites.

	Banner Advertising » Enhance your web self-service with contextual banner advertising.

	XML integration » Build Synthetix self-service functionality into search, CRM or mobile Apps.

	Knowledge Maintenance » Let our experienced knowledge engineers maintain your FAQs automatically.


Channels

		Synthetix puts a knowledge-base containing all of your customer-focused content at the heart of your customer service. Our web self-service, call-centre and chat solutions help you engage your audience with consistent information through any contact channel.


	About Synthetix » Discover how we improve online customer service delivery.

	Why choose Synthetix? » Seven reasons why we're a great choice for web self-service.

	The Synthetix Blog » Best practice and thought leadership from the team at Synthetix.

	News Centre » All of our latest customer service client launches.

	Industry Research » Analysis by major research organisation that reference Synthetix.

	Document Downloads » Information about our company and products in PDF format.

Clients
Partners


	Telephone/Fax/Email/Office » Find all of our contact details here.

	LinkedIn » Find out more about the people behind Synthetix.

	Twitter » Read our latest commentary.

	Facebook » Visit our page on Facebook.

	Google+ » Connect with us on Google+.

	Web briefings » Attend our next interactive web briefing.