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Synthetix - Turning questions into answers - Synthetix faqtAgent is an intelligent search engine for your FAQs that learns from every customer interaction, automatically optimising the knowledge-base.
Synthetix - Get the Knowledge - Our customer service software puts knowledge everywhere, engaging your audience via the web, mobile phones and social networks.
Get the Knowledge - About Synthetix
Turning questions into answers
Connecting customers through web chat
Delivering great customer experiences
Customer service goes social
Your new workforce, available 24x7
Find out more
Watch our one minute introduction to Synthetix

Multi-channel online customer service software from Synthetix

Intelligent, searchable FAQs for your website »
Reduce inbound calls and e-mails by 25% with faqtAgent. Smart customer service software that lets customers self-serve answers to common questions.
Fast knowledge-base access for contact-centre agents »
Synthetix knowledgeAgent is a knowledge-base of articles which assists contact-centre agents, slashing training times and average cost per call.
Virtual Agents for engaging customer experiences »
Support customers better with smartAgent - a friendly automated character which responds to natural questions with answers from your knowledge-base.
Live web chats with knowledge integration »
Achieve up to 15% higher conversion rates with liveChat, the proactive web chat software for your contact-centre agents with knowledge-base integration.
Instant FAQ suggestions for all your web forms »
Deflect e-mails using knowledge-base content before they reach your contact-centre with formAgent, raising customer satisfaction and lowering costs.
Self-service for social networks »
Your customers expect service and support over social channels. Add intelligent, searchable FAQs directly to a tab on your Facebook page with socialAgent.
Recent questions...
Select one of these popular FAQs from the list below or type your own question, above.
What is my Customer Experience IQ? »
What is multi-channel customer service? »
How does faqtAgent work? »
How much does smartAgent cost? »
Test faqtAgent input »
News Centre  [ More ]
5 Myths about online customer
service
This white paper sheds light on:

  • Customer conversion and retention through online customer service
  • What influences customer abandonment rates
  • What customers expect from online customer service
Download Now »
5 Myths about online customer service
Info Centre
Downloads Document Downloads »
Product datasheets, original research, infographics and business guides.
Why choose Synthetix? Why choose Synthetix? »
Eight compelling reasons why you'll love our web self-service solutions.
Industry Research Industry Research »
Gartner and Forrester identify Synthetix as a leading knowledge-base vendor.
The Synthetix Blog The Synthetix Blog »
Thoughts and best-practice from the experts in online customer service.
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